Privacy Policy

TrueNorth Solutions LLC ("TrueNorth Solutions," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information you provide when you visit our website at thetruenorthsolutions.com or contact us to request freight services.

By using our website, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

• Contact Information — your name, company name, email address, and phone number when you submit a quote request or contact form.
• Shipment Information — origin, destination, commodity type, weight, dimensions, and requested dates provided when requesting a freight quote.
• Usage Data — standard web server logs including IP address, browser type, pages visited, and referring URLs, collected automatically when you visit our site.

2. How We Use Your Information

We use the information we collect solely to:

• Respond to your freight quote requests and inquiries
• Communicate with you about your shipments and our services
• Improve the functionality and content of our website
• Comply with applicable legal obligations

4. Information Sharing — Limited Exceptions

We do not share your personal information except in the following limited circumstances:

• Service Providers — We may share shipment details with vetted carrier partners strictly as necessary to arrange and fulfill your freight shipment. These parties are not permitted to use your information for any other purpose.
• Legal Requirements — We may disclose information if required to do so by law or in response to a valid legal process.
• Business Transfer — In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to the same privacy protections.

5. Data Retention

We retain your information only as long as necessary to fulfill the purposes described in this policy or as required by applicable law. Quote requests and contact inquiries are retained for a reasonable period to support ongoing communication and service delivery.

6. Data Security

We take reasonable technical and organizational measures to protect your information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Cookies and Tracking

Our website may use standard browser cookies and server-side logging to understand how visitors use our site. We do not use third-party advertising trackers or behavioral profiling tools. You may disable cookies in your browser settings; doing so will not affect your ability to use our site.

8. Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.

9. Your Rights

Depending on your location, you may have rights regarding your personal information, including the right to access, correct, or request deletion of data we hold about you. To exercise any of these rights, please contact us using the information below.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us: